Politique de remboursement

Returns of Glasses, Sunglasses and Prescription Glasses

(1) If you are not satisfied with your goods, you should notify us by email, letter, or phone as
soon as you receive them and within 7 days.
(2) We will ask you to pack them securely and return them to us, at your cost and risk, in their
original condition including all relevant security tags, cloths, bags, cases, guarantee cards
and any enclosed literature within seven working days starting the day the goods have been
received, together with your original receipt and original packing and we will refund your
paid amount.
(3) Return postage costs will not be refunded.
(4) We are unable to refund cost of prescription lenses as these are a bespoke item to your
individual prescription.
(5) You should contact us immediately after receipt of any prescription lenses if you are
experiencing difficulties when looking through the glasses and we advise without exception
not to drive or use any appliances which could cause harm to you or others if you are
experiencing any vision difficulties with your new glasses.
(6) In addition, we would ask that you contact us immediately to discuss this with one of our
qualified team of optometrists or opticians who will help and advise you further to the best
of our professional ability with the prescription details you supplied to us and have been
manufactured in good faith to your specifications.
(7) Please Note: please contact our returns department by email info@derrylinoptical.com or
contact us by phone with a complete description of your problem.
(8) You should send your Proof of Return to us by separate mail.
(9) Any damage or discrepancy with the goods supplied must be notified to us in writing and if
necessary digital photographic evidence should be sent to us immediately and within 24
hours upon receipt of the goods. Your statutory rights are not affected.
(10) We endeavour to respond to any complaints made with 7 working days.
(11) Our packaging department individually checks goods to confirm that they are
in first-class condition and dispatches them by our chosen method of delivery. To ensure
safe delivery we package the goods in protected strengthened Jiffy packing/Card Packaging.
(12) For orders returned to us where the frames or sunglasses are not suitable which do not have any tailor made extras such as prescription lenses, the refund value will be the original amount paid. This applies to all goods supplied including where free delivery of the outgoing order from us were supplied.

Cancellation of Purchase

We reserve the right to cancel your purchase from us if:

(1) We have insufficient stock to deliver the goods you have ordered.
(2) We do not deliver to your area.
(3) One or more of the goods you have ordered was listed at an incorrect price due to a
typographical error or an error in the pricing information received by us from our suppliers.
(4) We will ask you if you still want the product at the correct price.
(5) If we cancel your purchase, we will notify you by email and will refund you within 30 days
of the original order date. We will not be obliged to offer any additional compensation for
disappointment suffered, or any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill).